Last Updated: 05/02/2025
1. Introduction
Comfort Boutique Hotel & Spa Eilat (hereinafter: “the Hotel”) respects the privacy of users on the website [www.comforthotelspa.co.il] (hereinafter: “the Website”) and operates in accordance with the provisions of the Protection of Privacy Law, 1981, and its regulations.
This document details the collection, use, and protection of personal information provided by users on the Website.
2. What Information Do We Collect?
We may collect the following information:
Personal Information: Name, address, phone number, email address, payment methods, and booking details.
Technical Information: IP address, browser type, operating system, and data regarding website usage (via cookies and similar technologies).
Voluntarily Provided Information: Customer service inquiries, special requests, feedback, and reviews.
3. Purpose of Information Use
We use the collected information for the following purposes:
Processing and managing hotel bookings.
Improving user experience and providing personalized content on the Website.
Customer service and support.
Sending information and updates regarding bookings, promotions, and marketing communications (subject to user consent).
Compliance with legal requirements and fraud prevention.
4. Sharing Information with Third Parties
We do not share personal information with third parties, except in the following cases:
When necessary to complete a booking (e.g., payment providers).
If a legal request is received from authorized authorities.
To enforce the Website’s policies and protect the company’s rights.
5. Data Retention and Security
5.1. We implement advanced security measures to ensure the confidentiality and protection of users’ personal information.
5.2. Information is stored on secure servers and is not accessible to unauthorized parties.
5.3. In the event of a security breach, we will act in accordance with legal guidelines and notify the authorities and users as necessary.
6. Use of Cookies
6.1. The Website uses cookies for the following purposes:
Enhancing user experience and tailoring the Website to personal preferences.
Collecting statistical data on visitor traffic.
Personalized advertising (via third-party services such as Google Analytics).
6.2. Users may block or delete cookies through their browser settings.
7. User Rights
Website users have the following rights concerning their personal information:
The right to review the information collected about them and request its correction.
The right to request the deletion of personal information (subject to legal requirements).
The right to object to the use of their information for marketing purposes.
The right to file a complaint with the Privacy Protection Authority if a privacy violation is suspected.
8. Contact for Privacy-Related Matters
For any questions or inquiries regarding privacy, you may contact the Hotel’s Privacy Officer:
Email: office@comforteilat.co.il
Phone: 08086363222
Mailing Address: 14 Hativat HaNegev Street, Eilat
9. Changes to the Privacy Policy
The company reserves the right to update this Privacy Policy from time to time. In the event of a significant change, an appropriate notice will be posted on the Website.
Note: This document is drafted in the masculine form for convenience only but applies to all genders.
It is recommended to seek legal consultation to ensure full compliance with legal requirements.
Tel: +97286363222
Emai: Res@comforteilat.co.il
